Thank you for choosing Apex Research Chemicals. Please review our structured guidelines regarding order fulfillment, delivery estimates, address accuracy, and our return policy frames.
1. Order Processing
Orders are processed in the order they are received.
In-stock orders are typically processed within 1–2 business days, excluding weekends and holidays.
During periods of increased order volume, processing times may be extended.
2. Shipping
Once an order has been processed, a shipping confirmation and tracking information will be emailed when available.
Delivery times are estimates provided by the shipping carrier and are not guaranteed by Apex Research Chemicals.
3. Shipping Address
Customers are responsible for ensuring that shipping information is accurate before completing their order.
Orders shipped to an incorrect or incomplete shipping address provided by the customer are not eligible for replacement, reshipment, or refund.
Customers are responsible for verifying all shipping information before completing their purchase.
4. No Returns or Refunds
All sales are final. We do not accept returns or issue refunds due to the nature of our products.
5. Order Issues
If you receive the wrong item or your order arrives damaged during shipping, contact us within 24 hours of delivery.
Please include your order number and clear photos of the product and packaging.
We will review and, if confirmed, reship the correct item or replace the damaged item at no additional cost.
6. Questions
For any questions regarding your order or shipping, reach out to us anytime.